Pepe Maintenance

Property incident management with AI

24/7 intake, classification, photos, vendor, follow-up, and close. Pepe answers the tenant and leaves the ticket ready in pisopro.

See how Pepe handles an incidentRequest a demo
  1. 24/7 intake
  2. Classification
  3. Photos
  4. Vendor
  5. Follow-up
  6. Close

Property incident management: from notice to close

Rental incident management is not a loose chat: it is 24/7 intake, classification, photos, vendor, follow-up, and close. pisopro holds that cycle in a Kanban; Pepe Maintenance starts it when the tenant writes.

Pepe recognizes the incident, asks for a photo if needed, and opens the file. AI suggests type and priority (plumbing, boiler, electrics) and a vendor from your list. The manager approves quotes and confirms the close.

Incident management leaves WhatsApp. Tenant, owner, and technician see the same status, and you do not rewrite the chat to open a ticket.

Captura de pisopro: Pepe Mantenimiento gestiona una incidencia
Pepe Maintenance

From WhatsApp to the vendor, no phone tag

Pepe spots a rental incident, asks for the photo, classifies the ticket, and notifies the vendor. You watch the follow-up and confirm the close.

See how Pepe handles an incidentRequest a demo

Main Features for Property Incident Management

Complete tools to optimize property incident management across your portfolio

Categorización Automática con IA

La inteligencia artificial analiza la descripción y fotos de la incidencia para categorizarla automáticamente, asignar prioridad y sugerir proveedores adecuados.

Asignación Inteligente a Proveedores

Asigna incidencias a proveedores especializados de tu cartera. El sistema sugiere los mejores proveedores según la categoría y especialidad.

Gestión de Disponibilidad

Coordina horarios entre inquilinos y proveedores. El sistema encuentra automáticamente las franjas horarias que coinciden para programar visitas.

Seguimiento en Tiempo Real

Visualiza el estado de todas tus incidencias en tiempo real con vista Kanban o lista. Filtra por estado, prioridad, categoría y más.

Presupuestos y Cotizaciones

Gestiona presupuestos de proveedores, solicita cotizaciones a múltiples proveedores y compara ofertas para tomar la mejor decisión.

Integración con Seguros

Gestiona incidencias cubiertas por seguros. Calcula coberturas, franquicias y montos a pagar automáticamente.

See pisopro in action

Discover how our incident management system works

Captura de pisopro: Kanban View: Visualize and organize your incidents in columns by status

Kanban View

Visualize and organize your incidents in columns by status

Captura de pisopro: Incident Details: Complete information, comments, files, and tracking

Incident Details

Complete information, comments, files, and tracking

Captura de pisopro: Tenant Portal: Allow your tenants to easily report incidents

Tenant Portal

Allow your tenants to easily report incidents

Captura de pisopro: Availability Management: Automatically coordinate schedules between tenants and providers

Availability Management

Automatically coordinate schedules between tenants and providers

Benefits of Our Property Incident Management System

Competitive advantages you gain by improving property incident management with pisopro

Ahorra Tiempo

La IA categoriza, prioriza y sugiere proveedores. Tú solo intervienes cuando hace falta criterio.

Mejora la Eficiencia

Asignación automática y seguimiento centralizado mejoran la eficiencia operativa de tu agencia.

Comunicación Centralizada

Toda la comunicación sobre incidencias queda registrada en un solo lugar, accesible para todos los involucrados.

Mayor Satisfacción

Resolución más rápida de incidencias y mejor comunicación aumentan la satisfacción de inquilinos y propietarios.

Keep exploring

Pepe MaintenanceRental softwareRental property incidents guideAI for property management
FAQ

FAQ on rental incidents and maintenance

What Pepe does, and what stays with the manager

It is the cycle of receiving, classifying, assigning, following, and closing breakdowns or maintenance on a rental. In pisopro the tenant reports 24/7 (portal or Pepe), photos are attached, the vendor is notified, and the manager sees the close on the same ticket.

Pepe Maintenance answers WhatsApp, portals, and other channels at any hour. He recognizes the message as an incident, asks for a photo if needed, and creates the ticket in pisopro without the manager being online.

Yes. It reads the description and photos, sets type and priority (plumbing, electrics, boiler, etc.), and leaves the file ready for the vendor. The manager steps in if it is ambiguous or the quote is high.

The system suggests or assigns a vendor from your list, coordinates availability with the tenant, and keeps status visible on the Kanban: open, in progress, waiting, closed. Tenant and owner can stay informed without a WhatsApp thread.

Approving a quote, deciding whether the owner or the tenant pays, and confirming the close. Pepe and the Kanban cover intake, classification, photos, vendor notice, and routine follow-up.

Ready to see Pepe handle an incident?

24/7 intake, photos, vendor, follow-up, and close in the same ticket.

See how Pepe handles an incidentRequest a demo